Archive for April 20th, 2011

Many businesses are driven by Key Performance Indicators (KPI’s.) These often include a refinement of traditional customer satisfaction, a Net Promoter Score (NPS) that provides a simple calculation of customer loyalty. The Net Promoter Score is obtained by asking customers a single question on a 0 to 10 rating scale, where 10 is “extremely likely” […]


Malcolm Gladwell has been saying some interesting things on the role of social media networks in the recent social uprisings in the Middle East. Broadly his thinking seems to downplay the role of social media in driving social change. Gladwell vs. Twitter: Here Gladwel vs. Facebook: Here While I admire the compelling way Malcolm Gladwell […]


An engaging presenter shows how 7 years of research, involving 500 interviews, may deliver an answer to a central question with insight, brevity and engagement; all in a 3 minute presentation.


Interesting to see how the speaker tailors their presentation to the audience, the amount of time available, and how their idea further evolves over the course of a year.


A compelling Ted Talk from Kathryn Schulz on how we misunderstand the signs around us and how we react to being wrong. http://video.ted.com/assets/player/swf/EmbedPlayer.swf Some nice thoughts on reassessment on Being Wrong, from Jay Denhart, are: Here Listening to Kathryn Schulz present the same subject to a different audience, on another occasion, reinforces the key themes